Introduction
D20 Australia (www.d20australia.com.au) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information.
By accessing or using our website, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website.
1. Collection of Personal Information
We collect personal information that is necessary for the operation of our business, which may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details
- IP address
- Information about your purchases and preferences
We collect personal information through various methods, including:
- When you place an order or register an account on our website
- When you subscribe to our newsletter or marketing communications
- Through customer service interactions (phone, email, chat)
- Through website cookies and analytics tools
2. Use of Personal Information
We may use the personal information we collect for the following purposes:
- To process your orders and deliver products to you
- To provide customer support and respond to your inquiries
- To improve our website and services based on user activity and feedback
- To send you promotional offers, newsletters, and marketing communications (only if you have opted in)
- To comply with legal and regulatory obligations
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your information to third parties in the following circumstances:
- To service providers who assist with the operation of our business (e.g., payment processors, shipping companies, IT service providers)
- If required by law, regulation, or legal process
- To enforce our terms and conditions or protect the rights, property, or safety of D20 Australia, our customers, or others
We ensure that any third-party providers we work with are also bound by confidentiality and privacy obligations in relation to your personal information.
4. Storage and Security of Personal Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. We use secure servers, encryption, and other industry-standard security measures to safeguard your data.
While we strive to protect your personal information, no transmission over the internet can be guaranteed to be completely secure. Therefore, you provide your information at your own risk.
5. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you believe any information we hold about you is incorrect or incomplete, please contact us, and we will promptly update it.
6. Use of Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect data on website usage. Cookies allow us to recognize your device, store preferences, and analyze traffic patterns.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the website.
7. Overseas Disclosure
Some of the service providers we use may be located overseas, and as a result, your personal information may be transferred and stored in countries outside Australia. We take steps to ensure that any overseas recipients handle your information in accordance with the Australian Privacy Principles.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The latest version of this policy will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: sales@d20australia.com.au