D20 Australia White Logo

"Forge Your Destiny with Every Roll."

Terms & Conditions

Welcome to D20 Australia. Please read the following terms and conditions carefully before using our website or purchasing our products. By using our website and services, you agree to comply with and be bound by these terms and conditions.

1. General Information

1.1. D20 Australia (“we,” “us,” “our”) operates this website. By accessing and using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other relevant terms and conditions or policies applicable to our services.

1.2. We reserve the right to amend these Terms and Conditions at any time without prior notice. Your continued use of the website signifies your acceptance of any updated terms.

2. Product Information

2.1. We strive to ensure all product information, including pricing and descriptions, is accurate and up-to-date. However, errors may occur, and we reserve the right to correct any inaccuracies at any time without prior notice.

2.2. All prices listed are in Australian Dollars (AUD) and include Goods and Services Tax (GST) 

3. Orders and Payments

3.1. All orders are subject to availability and confirmation of the order price.

3.2. Payment must be received in full before the dispatch of any goods. We accept payment via our shopping cart system only.

3.3. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

  • Products are out of stock
  • There are inaccuracies in product information or pricing
  • Fraudulent activity is suspected

3.4. In the event of a cancellation, a full refund will be provided.

4. Shipping and Delivery

4.1. We deliver products within Australia. Shipping times and costs are provided at checkout.

4.2. While we strive to ensure timely delivery, we do not guarantee specific delivery dates. Delivery times may vary due to factors beyond our control.

4.3. Risk of loss and title for goods pass to you upon delivery of the goods to the specified delivery address.

5. Returns, Refunds, and Exchanges

5.1. Our returns policy complies with the Australian Consumer Law (ACL). You are entitled to a replacement, refund, or repair for products that are faulty, not fit for purpose, or do not match the description. We DO NOT, offer refunds or returns on ANY products if you changed your mind. 

5.2. To initiate a return, please contact our customer service team within 30 days of receiving your order. Proof of purchase is required for all returns.

5.3. Change of mind returns are NOT accepted.

5.4. Refunds will be processed within 7 business days of receiving the returned goods. Refunds will be issued to the original payment method used at the time of purchase.

6. Warranty

6.1. All products sold by D20 Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

6.2. For non-major failures, we will, at our discretion, repair or replace the product within a reasonable time.

7. Intellectual Property

7.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of D20 Australia and is protected by Australian copyright, trademark, and other intellectual property laws.

7.2. You may not use, reproduce, distribute, or display any content from this website without our prior written consent.

8. Limitation of Liability

8.1. To the extent permitted by law, D20 Australia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

8.2. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify rights which you may have under the Australian Consumer Law or any other applicable legislation which may not be excluded, restricted, or modified by agreement.

9. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of the State of Western Australia and the Commonwealth of Australia.

9.2. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

D20 Australia
Sales@d20australia.com.au